Support Specialist for BeeHealthy

Join us in our mission to make care smarter!

At BeeHealthy, were on a mission to make care smarter through our configurable, white-label SaaS platform. We combine over 115 years of healthcare expertise with modern technology, serving social, healthcare, and veterinary providers alongside insurance organisations in over 10 countries across Europe, the Middle East, and Africa.

Were a team of 90+, with 60+ in our product organisation, growing fast and looking for people who want to do meaningful work. If you care about impact, quality, and building products that genuinely improve how care is delivered and received, wed love to hear from you.

Location: Helsinki, Turku, Tampere, or Jyväskylä (Finland) or Berlin (Germany)
Working mode: Remote-friendly, hybrid working model

About the role
As a Support Specialist, you handle support issues independently from intake to resolution, with high-quality ticket handling, customer communication, and documentation. Youll build strong product and platform knowledge, spot recurring issues, and help improve how Support operates.

What you will do
Handle tickets end to end: prioritise, categorise, troubleshoot, resolve, and document them
Investigate issues using logs, tooling, and platform knowledge, and decide when to resolve them yourself and when to escalate
Keep customers updated clearly during incidents, escalations, and follow-ups
Work with SRE and Engineering on complex cases, keeping ownership until issues are resolved or clearly handed over, so nothing gets lost between teams
Spot recurring issues and raise them for Problem Management with the Service Delivery Manager
Turn your troubleshooting into reusable troubleshooting guides and known solutions in our knowledge base
Mentor Junior Support Specialists, helping them build confidence and solve problems on their own
Proactively suggest improvements to support processes, documentation, and ways of working
Work with Service Delivery to ensure relevant customer context is understood and reflected in support communication

What you bring
Previous experience in technical support, IT service desk, or another customer-facing ICT role
Structured troubleshooting skills, including reading logs and narrowing down root causes
Sound judgement on when to dig deeper, when to resolve, and when to escalate
Clear written and spoken communication in English and Finnish, including with customers during incidents
Strong documentation habits
Willingness to mentor and support colleagues

Bonus points
Interest in exploring and developing AI-based solutions that make Support faster and more effective
Experience with Jira Service Management or similar
Familiarity with ITIL practices
Experience in healthcare or another regulated environment, and an understanding of handling sensitive data (GDPR)
German and/or Italian

What success looks like
You resolve support issues independently and efficiently
You make sound escalation decisions and involve SRE or Engineering at the right time
Your tickets are accurate, appropriately prioritised, and well documented
You communicate clearly with customers throughout the support lifecycle
You help Junior Support Specialists develop their troubleshooting and ticket-handling skills
You strengthen the Support knowledge base with practical, reusable documentation
You identify recurring issues and help reduce them through Problem Management and continuous improvement
You contribute to a more consistent and scalable Support operation

Benefits
Generous, Nordic-style paid holiday
Flexible remote-work policy and working hours
Wide range of IT equipment to choose from
Comprehensive occupational healthcare
Sponsored sports or culture memberships
Healthy snacks and drinks at the office
Regular team days, game nights, and social events

Culture at BeeHealthy
At BeeHealthy, freedom and responsibility go hand in hand. Youll be trusted to work independently while collaborating closely with your colleagues, sharing knowledge, learning continuously, and respecting each other both professionally and personally.

Our culture is guided by strong values:
Skill and Knowledge: we never stop learning.
Caring and Responsibility: we look out for each other and the people who use what we build.
Partners and Entrepreneurship: we innovate through collaboration.
Growth and Development: were committed to unlocking potential, both for ourselves and our customers.

Were a close-knit, international team where talent and knowledge-sharing thrive. We believe that building great healthcare technology starts with taking care of the people who build it.

Recruitment process
We read every application: Once the application period closes, we take time to review everyone who applied. You'll hear back from us, whatever the outcome.
Short meeting with our VP Talent: A chance to get to know each other. The focus here is on bringing BeeHealthy's culture and values to life, and exploring how they resonate with your own.
Meeting with the hiring manager: This conversation goes deeper into the role, its responsibilities and expectations, as well as the requirements.
Team meeting and case assignment: You'll get to meet your future teammates and work through an engaging case.
Possible meeting with our C-level team.
Offer: When the right person meets the right role, we'll be in touch to make an offer and talk through the details together.

Apply through our recruitment system by 8 November 2026 by sending your CV and a brief note about why this role excites you. We review applications on a rolling basis and look forward to hearing from you. The start date is flexible and can be agreed together.

Contact details:
Nikita Moldavanov
nikita.moldavanov@beehealthy.com